Shipping policy

SHIPPING POLICY

Last updated: October 2026

Thank you for shopping with HappyPaws. We work with fulfillment and shipping partners to process and deliver orders to our customers.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Processing times may be longer during holidays, promotions, high-volume periods, or due to circumstances outside of our control.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

SHIPPING TIMES

Estimated delivery times may vary depending on the product, destination, shipping method, fulfillment location, carrier, weather, and other circumstances.

Estimated delivery times shown at checkout or on the product page are estimates and are not guaranteed delivery dates.

Shipping delays may occur because of carrier delays, weather, customs procedures, incorrect address information, holidays, or other circumstances beyond our reasonable control.

TRACKING INFORMATION

When tracking information is available, it will be provided to you by email after your order has shipped.

Please allow some time for tracking information to become active after the shipment has been handed to the carrier.

If your tracking information has not updated for an extended period, please contact us at:

canorhanoglu57@gmail.com

SHIPPING ADDRESS

Please make sure your shipping address is complete and accurate when placing your order.

We are not responsible for delays, additional shipping costs, or delivery problems caused by an incorrect or incomplete shipping address provided by the customer.

If you realize that you entered an incorrect shipping address, please contact us as soon as possible at canorhanoglu57@gmail.com.

We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

LOST, STOLEN, OR DELAYED PACKAGES

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location specified by the carrier.

You may also contact the shipping carrier directly.

If you believe your package has been lost or significantly delayed, please contact us at canorhanoglu57@gmail.com and provide your order number and tracking information so we can review the situation.

CUSTOMS, DUTIES, AND TAXES

For orders shipped internationally, customs duties, import taxes, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, customers may be responsible for applicable customs duties, import taxes, or other fees charged by the destination country.

These fees are determined by the destination country's authorities and are outside of our control.

DELIVERY DELAYS

Although we work with our fulfillment and shipping partners to provide reliable delivery, we cannot guarantee a specific delivery date.

Delays may occur due to weather, carrier disruptions, customs processing, holidays, high shipping volumes, or other circumstances beyond our reasonable control.

If your order is delayed, please contact us and we will do our best to assist you.

CONTACT US

If you have questions about shipping or your order, please contact us: