Privacy policy

PRIVACY POLICY

Last updated: October 2026

This Privacy Policy describes how HappyPaws (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our online store.

INFORMATION WE COLLECT

When you visit our store, place an order, create an account, subscribe to our emails, or contact us, we may collect information such as your name, email address, billing address, shipping address, phone number, payment information, order information, and other information you choose to provide.

We may also automatically collect certain information about your device and how you interact with our store, such as your IP address, browser type, device information, pages viewed, and information about how you use our website.

HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process and fulfill your orders.
• Process payments and provide order confirmations.
• Arrange shipping and delivery.
• Communicate with you about your orders, purchases, and customer service requests.
• Provide customer support.
• Improve our products, services, and website.
• Help maintain the security of our store.
• Send marketing communications when permitted by applicable law and when you have provided the appropriate consent.
• Prevent fraud, abuse, and unauthorized activity.
• Comply with applicable legal and regulatory requirements.

HOW WE SHARE YOUR INFORMATION

We may share personal information with service providers that help us operate our business, including Shopify, payment processors, shipping and fulfillment providers, technology providers, analytics providers, and other service providers that perform services on our behalf.

When you place an order, information necessary to fulfill that order may be shared with our suppliers or fulfillment partners so that your products can be processed and shipped to you.

We may also disclose information when required by law, legal process, or governmental request, or when necessary to protect our rights, customers, or business.

PAYMENTS

Payments made through our store are processed by third-party payment providers. Your payment information is handled according to the applicable payment provider's privacy practices and security procedures.

COOKIES AND TRACKING TECHNOLOGIES

We and our service providers may use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our store, improve our services, and, where permitted, support marketing and advertising activities.

You may be able to control or manage cookies through your browser settings and, where applicable, through our cookie consent tools.

MARKETING COMMUNICATIONS

If you subscribe to our marketing emails, we may send you information about products, promotions, offers, and other updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, resolve disputes, comply with legal obligations, and enforce our agreements.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal information.

You may also have rights to opt out of certain uses or sharing of personal information, where applicable under the laws of your state or jurisdiction.

To make a privacy-related request, please contact us using the information below.

CHILDREN'S PRIVACY

Our store is not intended for children under the age required by applicable law to provide consent for online services. We do not knowingly collect personal information from children in violation of applicable law.

THIRD-PARTY SERVICES

Our store may use third-party services and applications that process information on our behalf. These services may include Shopify, payment providers, shipping and fulfillment services, analytics providers, advertising services, and other applications that we use to operate our business.

These third parties may have their own privacy policies governing how they handle information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

Any updated version will be posted on this page with a revised “Last updated” date.

CONTACT US

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us: