Refund policy

RETURN & REFUND POLICY

30-Day Return Policy

We offer a 30-day return period. You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be unused, undamaged, and in the same condition in which you received it. Please include the original packaging, accessories, and any other items that came with the product whenever possible. You may also be asked to provide your order number or proof of purchase.

To start a return, please contact us at canorhanoglu@gmail.com. Do not send products back before contacting us and receiving return instructions.

Once your return request is approved, we will provide you with the appropriate return instructions and the return address.

Items sent back without an approved return request may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at canorhanoglu@gmail.com so we can review the issue and help resolve it.

Please include your order number and, when possible, clear photos of the product and packaging.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return depending on their condition or nature. Used, damaged, or items that cannot reasonably be resold due to hygiene or safety concerns may not be eligible for return.

If you are unsure whether a particular item is eligible for return, please contact us before sending it back.

SALE ITEMS AND GIFT CARDS

Return eligibility for sale items may vary depending on the terms of the promotion.

Gift cards are non-refundable unless otherwise required by applicable law.

EXCHANGES

If you need to exchange an item, please contact us first. If the item is eligible for return, we will provide instructions for returning the original item and explain the available exchange options.

RETURN SHIPPING COSTS

If an item is defective, damaged during delivery, or the wrong item was sent, we may cover the return shipping cost after reviewing the situation.

For other return requests, the customer may be responsible for return shipping costs. We will provide the applicable return-shipping information when your return request is approved.

REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

If you have not received your approved refund after a reasonable processing period, please contact us at contact page.

CONTACT US

For questions about returns or refunds, please contact us: